Water Department

Office Content

Water supply in bulk is received by Cantonment Board from Secunderabad Metro Water Board at five different locations. The same is distributed thereafter through feeders/pipe lines by Cantonment Board. The water supply department of Cantonment Board is headed by superintendent. Water works (Telephone no. 7707343).

            At present (December 99) Cantonment Board is receiving (Manjira Water) on an average 30 Lakh Gallons per day. Water is supplied to only on alternate days in the Cantonment area. Water is supplied to only such housing societies layouts where society/welfare Housing Society. Out of 250 Housing Societies. Water has been provided in nearly 160 Societies. Since Lay-out of all Co-op Housing Societies have been sanctioned by Cantonment Board to Societies subject to availability of Manjira water with Cantonment Board and provision of Infrastructure like Water Pipe Lines. The president or Secretary of society not provided Manjira water by Cantonment Board may discuss the matter regarding water supply to their societies with the superintendent water works or Executive Officer.

            Connections to individual houses in Society layout are provided only in such cases where distribution pipe lines have been laid by Society and water is supplied by Cantonment Board.
Discharge capacity  37 Lakh Gals per Day
Total Connections (Domestic)  15000
Total Establishment Of Water Supply Staff :
50 Employees are Working
CDP Content

The Secunderabad Cantonment Board is responsible for the provision and maintenance of water supply within the SCA.  The scope of its responsibilities includes planning, design, construction, implementation, operation and maintenance of water supply system.

SCB gets bulk water from Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) at six bulk tapping points i.e., at Balamrai, Bowenpally, Gun Bazar, AOC Marredpally, Rudra Nagar and at Mahendra Hills. The SCB signed an agreement with HMWSSB to get a supply of 37 lakh gallons per day, against the current supply of around 25 lakh gallons per day, which is insufficient for civil population of 3 lakh. To augment the water supply, the Board provided more than 200 submersible pumps and 700 hand pumps. As the groundwater level  in SCA is continuously falling, an increasing number of  bore wells are going dry. Moreover due to increase in salt content in bore well water the demand for Manjeera water supply by HMWSSB increased substantially during the last five  to six years.

The Secunderabad Cantonment Board has a storage capacity of 19 lakh gallons in the form of intake sumps and 19 lakh gallons in the form of elevated-level service reservoirs. In areas where piped water supply is not available, the SCB is supplying water through nine water tankers.

Source of Water
Even though SCA comprises civilian and military population, the SCB is presently considering the needs of only the civilian population for calculating the water requirements. Piped water supply is presently the major source of potable water for the Cantonment Board area. The level of water consumption in the Board area is about 63 lpcd, with a total requirement of 16.87mld (@ 63 lpcd). But the present piped water supply is only about 11.25 mld and the rest is supplemented by power bores at various places in the cantonment (about 200 in number), 700 hand pumps and 14 water tankers.

Water supply sources

Surface water source:

  • Agreed quantity with HMWSSB: 37 lgpd*

                                 =16.65 mld

  • Actual supply: 25 lgpd


Groundwater source:

  • Powered bore wells: 200
  • Hand pumps: 700

 *lgpd=Lakh gallons per day

Though the agreed quantity of water supply with HMWSSB is 16.65 mld, the current water supply from the HMWSSB is only 11.25 mld catering to 63% of the population. The remaining population is served by groundwater sources (i.e., bore wells and hand pumps) and nine tankers owned by SCB and five hired tankers. It is observed that majority of the people depend upon  piped water supply. However, as per CPHEEO norms, water should be supplied @ 135 lpcd which increases the water demand twice over.

Existing Distribution and Storage System
Currently, there are some zonal reservoirs constructed at random, depending on the facility and necessity. The area is highly undulating varying from +520 contours at Balamrai to +600 contours at Mahendra Hills. The areas on southern part namely Balamrai, AOC, Mahendra Hills and Bowenpally etc., get water form the water supply main reaching control room near Paradise and extending towards Moula Ali. Water is collected in ground-level reservoirs at Bowenpally to distribute to Bowenpally area by pumping, at Balamrai for distribution to Balamrai, Picket and Tadbund. The main is again tapped near AOC Gate and supplied to AOC Railway Colony partly by gravity and partly by pumping by to high-level areas.  The main is further tapped and collected in a GLSR at the root of Mahendra Hills. From this reservoir water is pumped to four local reservoirs and further distributed. For the requirement of Rasoolpura, the water is tapped form the main running from Lingampally to Boat Club. The water is collected in a GLSR and pumped into an ELSR in the same premises for distribution. The second source of treated water is from Alwal reservoir. Water is collected in a GLSR at Rudranagar and pumped to an ELSR in the same premises for distribution at Rudranagar. Water is also pumped to a reservoir at Risal Bazar for distribution. From the same sump at Rudranagar water is pumped to Lal Bazar area. Water is also pumped to Gun Rock GLSR for distribution to Gun Rock area. Thus the water collected at Rudranagar sump from Alwal reservoir is distributed to Rudranagar, Risal Bazar, Lal Bazar and Gunrock areas.

The entire distribution system is laid out in a haphazard manner with no comprehensive planning.   HMWSSB commissioned a water-supply study report for cantonment area for better service delivery.  The report proposed seven zones with zonal distributing reservoirs at Mahendra Hills, Karkhana, Bowenpally, Gun Rock, Lal Bazar, Rudranagar and Risal Bazar. Figure 4.2 shows the existing capacity of reservoirs in cantonment area.
Details of Water Supply Sources

S. No.

Location of reservoirs

Designed capacity
(in lakh gallons)






Lal Bazar reservoir








Mahendra Hill Hills




Mahendra HHiHills








Risal Bazar




Gun Rock








Gun Bazar











The total storage capacity available with in the cantonment is about 40 lakh gallons and there are 600 hand pumps serving the housing colonies and slums in the cantonment area.

Service Coverage
Most of the cantonment area is covered by piped water supply (63% network coverage). The frequency of potable piped water supply for 50% area (housing colonies and slums etc.) is one to two hours on alternate days. And another 50% area has once-in-three days water supply (villages etc.). The entire cantonment area had 15,000 household service connections and 2,000 public stand posts (PSPs) to address the water requirements of the weaker sections that are unable to afford individual connections.
The average per capita consumption works out to be 63 lpd in the cantonment area. But in the slum areas it is estimated to be even lower.  Table 4.3 shows access to water supply in the cantonment area. The total network coverage of the cantonment is around 63% and the unserved area is 37 per cent. Only 63% households are connected to the network as per the estimates available in 2006, indicating a very low access to water supply in scientific terms.  About 37% of households are served by PSPs. Total average volume of water produced is about 11.25mld. The total non-revenue water in SCB area accounts for 10% of the total water produced. The loss incurred due to this non-revenue water component is  Rs. 40.88 lakh per year.

Access to Water Supply (2006)



% Coverage







Power bores with pump sets



Hand pumps




7(depot) + 7 (hired)


Hand pumps (700) and tankers (14) are serving the slum population and housing colonies. The following table (4.4) shows the water supply indicators in the Cantonment Board area.

Water Supply Performance Indicators (2006)

Secunderabad Cantonment Area
Total population 2,67,932 (estimated)
Total number of households 55,820 (estimated)
Network coverage (%) 63
Access to piped supply (%) 62.2
Per capita supply (lpcd) 63
Hours of supply (hrs/day) 1 to 2 hrs alternate/ once in 3 days
Unserved area (%) 37
Non-revenue water (%) 10
Avg. vol. of water produced 6,000 cu m
% metered connections Nil
No. of PSPs 2,000
O&M recovery 10–15%
Basis of billing: Residential   Flat
Mode of payment Cash/cheque
Private sector involvement For billing and revenue collection
Computerization of billing Under consideration
Management Information System (Yes/No) No

Water Demand
At present the cantonment area population is estimated at 2.67 lakh (2.06 lakh as per the 2001 Census).  As per the CPHEEO standards, the cantonment area requires 39.78 mld of water to meet the current water demand @ 135 lpcd, which also accommodates the 10% transmission and distribution losses. The existing production excluding  groundwater sources is 11.25 mld.  For 2006, the demand and supply figures indicate a deficit of 28.53 mld. The gap is likely to be greater  considering the transmission and distribution losses.  In 2021 the population of the city is likely to be 7.44 lakh with an estimated water demand of 110.51 mld, showing a deficit of 99.26 mld. The deficit being very high, there is an urgent need for the cantonment to find alternative sources of water.

Deficit in Water Supply for Different Horizon Years


Projected population (in lakhs)

Water demand (in mld)

Present water availability (in mld) MLD)*

Deficit (in mld)





















* Not including the groundwater sources and tankers

Tariff Structure
Tariff could be the best source of funding urban water supply and the Cantonment Board has the power to decide the water tariff.  Presently there are no metered connections and the tariff is fixed at a flat rate of Rs. 86 per month. The Cantonment Board is providing tap connections for Rs. 1,070 per connection. Presently they are providing only domestic connections and there is no distinction between commercial and domestic connections. No service connections are available in slum areas, which are served by PSPs and water tankers.  Table 4.6 represents the per connection costs in SCB.

Connection Costs


Cost per connection in Rs.



Domestic (apartments)


 Domestic connections total  15,000 excluding slums. The Cantonment Board is providing only tap connections without any categorization. It does not provide household connections in slum areas.   Table 4.7 shows the connection details in Secunderabad Cantonment. Only PSPs and hand pumps are serving the slum population.

Connection Details



%  to total HHs

Domestic (HSCs)



Slums (HSCs)



Proposals under HMWSSB project for cantonment:

  • Construction of a master-balancing reservoir of 25 MG capacity at Mahendra Hills for receiving water from Krishna water source
  • Alwal reservoir, to get it supply from Manjeera source 
  • Remodeling and up gradations of distribution zonal reservoirs
  • Zoning of the cantonment area

Financial Status in Water Supply sector
In the cantonment area, majority of the people are served through public stand posts, and there is no categorization of service connections (between domestic and commercial). Significant financial losses are incurred by the SCB as all connections are given as domestic even if for commercial purposes.  Expenditure deficiencies also occur due to the season-wise water availability from HMWSSB.  In the year 2002–03, income was very low due to the lack of service connections and more PSPs. During the summer season the Cantonment Board hires seven water tankers and also supplies water through seven owned vehicles. The SCB is currently buying 11.25 mld of bulk water from HMWSSB and paying an amount of 22 lakh per month for the supply.

Income vs Expenditure in Water Supply Sector

Key Issues and Concerns

  • Forty per cent people depend upon the PSPs for water (due to inadequate household connections)
  • There are no schemes for BPL population
  • Limited network converge and access (40% of households without access to water supply)
  • Presence of large number of illegal connections
  • Huge demand-supply gap, which is likely to be widen drastically in future
  • Lack of sufficient staff
  • Limited and inequitable distribution of water supply across the SCA 
  • Loss  of revenue due to absence of commercial connections
  • Lack of up-to-date database on consumption and billing, thus causing delay in timely billing.